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Privacy Policy for Core-Sell Solutions (Pty) Ltd

Core-Sell Solutions (Pty) Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (the "Website") or engage with our services. By using our Website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Contact Details: Name, email address, phone number, or postal address provided when you contact us, register, or request services.
  • Account Information: Username, password, or other credentials if you create an account on our Website.
  • Payment Information: Billing details, such as credit card information or bank account details, processed through secure third-party payment providers.

b. Non-Personal Information

  • Usage Data: Information about how you interact with our Website, including IP address, browser type, device information, pages visited, and time spent on the Website.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze Website performance, and deliver personalized content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our Website and services.
  • Process transactions and fulfill service requests.
  • Communicate with you, including responding to inquiries, sending updates, or marketing communications (with your consent where required).
  • Analyze Website usage to enhance user experience and optimize performance.
  • Comply with legal obligations, such as record-keeping or responding to lawful requests.
  • Protect the security and integrity of our Website and business operations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Trusted third parties who assist us in operating our Website, processing payments, or providing services (e.g., hosting providers, analytics tools, or marketing platforms). These providers are contractually obligated to protect your information.
  • Legal Authorities: When required by law, such as in response to a court order, subpoena, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Rights and Choices

Under applicable laws, such as the Protection of Personal Information Act (POPIA) in South Africa, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to legal obligations.
  • Objection: Object to the processing of your information for certain purposes, such as direct marketing.
  • Portability: Request that we provide your information in a structured, commonly used format.

To exercise these rights, please contact us at info@core-sell.com . We will respond within a reasonable timeframe, as required by law.

You may also:

  • Opt out of marketing communications by clicking the "unsubscribe" link in our emails.
  • Disable cookies through your browser settings, though this may affect Website functionality.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymise your information.

7. International Data Transfers

If you are located outside South Africa, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information during such transfers.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a revised effective date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@core-sell.com